Nebraska City Utilities

NEBRASKA CITY UTILITIES
402-873-3353



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 Frequently Asked Questions


Providing information to citizens at the Nebraska City Merchants Fair

What services does Nebraska City Utilities provide?

  1. Electricity
  2. Natural Gas
  3. Water
  4. Sanitary Sewer Treatment

What Communities are served by Nebraska City Utilities?

Please See Utility Service Area & Statistics

What are Nebraska City Utilities Hours?

Business hours are 8:00 am till 5:00 pm Monday through Friday, however we are staffed 24 hours a day to provide emergency dispatch of personnel if needed by our customers.  Please call (402) 873-3353 day or night to reach Nebraska City Utilities personnel.

How do I get service connected and put into my name?

Call our service department at (402) 873-3353
Stop by our office at 100 Central Avenue in Nebraska City, Nebraska.
E-mail: service@nebraskacityutilities.com
Use our online form to receive an application by mail.

How soon can I get service connected in my name?

Usually Nebraska City Utilities can get service connected the same day itís requested.  If we are contacted in the morning we can usually accommodate your request.  If possible, please contact us a day or so ahead of time.  This will help us schedule our work more efficiently and helps us to accommodate all our customersí needs.

How much will it cost to have service put in my name?

The cost to connect service is $20.00 for service in Nebraska
City, $25.00 for service outside of Nebraska City. There is no cost to disconnect service when you request service to end.

Is a deposit required?

Please see Customer Payment Plans

When will I get my bill?

Nebraska City Utilities has three (3) billing cycles. Bills mailed on the 4th are due the 17th, bills mailed on the 14th are due the 27th and bills mailed on the 24th are due the 7th. Please contact our business office at (402) 873-3353 and we will determine which cycle you are in.  (Due dates are determined by where you live.)

Where can I pay my bill?

Payments can be made at our business office at 100 Central Avenue, Nebraska City, Nebraska during business hours 8 am to 5 pm Monday through Friday.  After hours at our drop box (checked every business day), located at our business office. Payments can also be made at any of the banks in our service area or by mail.  We also have automatic bank payment available.  Please see Payment Plan for more information.

Who reads my meter(s)?

Nebraska City Utilities personnel read all meters every month, provided access is made available to the meter(s).  If we are unable to read a meter(s) we will leave a card for the customer to read the meter and either call in the reading or mail in the card with the reading.  If a card is left but is not returned or called in, an estimate of the usage will be used for the next billing.

Does Nebraska City Utilities perform service work on furnaces?

Nebraska City Utilities will check for gas leaks or carbon monoxide leaks at no charge.  Most other work would need to be done by a private service provider of the customerís choice.

Why do I get charged a basic charge on services if I am gone and have not used any usage?

There is a minimum basic service charge for electric, water, sewer and gas.  The minimum is determined by the type of services (residential, commercial, etc.).  Residential sewer charges shall be based on the water consumed during the preceding consecutive months of December, January, and February.  The average usage of those months will be the basic charge for the rest of the billing periods till the next year.  Commercial sewer charges shall be based on the water consumed during the billing months.

 

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