Contact Us First
If you have a
back-up in your sanitary sewer system, contact the Nebraska City
Utilities by calling 873-3353. This number is staffed 24 hours
per day for emergencies.
A crew will
respond to check the City’s main sewer lines. If a line is
found blocked, the crew will purge the line to get it open. If
your back-up does not recede after the City line is found to be
open or after it is purged, you should call a professional
plumber to have your home’s service line cleared. The City
cannot recommend plumbers for this service, but many can be
found in the local telephone directory yellow pages.
crews have inspected the main sewer lines, we will inform the
customer reporting the back-up as to our findings. Please be
sure to leave an accurate address and telephone number when
reporting a back up.
Proceed With the Clean-up
when conducting the clean up. Use rubber gloves and rubber
boots that can be cleaned or discarded after use. You will be
dealing with sewage and there are health considerations to take
into account. You may want to consider having a professional
cleaning service do the work for you.
caution when using any electrical appliance in a wet
environment. DO NOT attempt to shut off electricity, if
the breaker box is wet or near any water. DO NOT use
outlets that may have become wet or are near any water.
standing water. Heavy duty wet vacuums work well for
this and may be obtained from local rental stores to assist in
the room. Drying wet areas is helped by encouraging air
circulation by opening windows and using fans.
carpets. Damage can be minimized by thorough carpet
cleaning. Professional services can be contracted or cleaning
equipment can be rented.
Insurance liability restrictions prevent Utility crews from
assisting in the clean-up of private residences and furnishings.
has little control over what is put in the sewers, therefore we
can not be held responsible when improper items are put in the
sewer or when heavy rainfalls surcharge the lines. We can not
control these events. You may want to check with your private
insurance carrier to determine if you have coverage through your
homeowners insurance. Most homeowners insurance does not
automatically include this coverage.
Preventing Future Back-ups
sometimes occur due to tree root infiltration or improper items
entering the sewer line. The Utilities conducts an aggressive
program for removing root infiltration in the Utilities sewer
are designed to handle human waste. The Utilities is not
responsible for foreign items entering the system. Examples of
items that can cause sewer back-ups if they enter the system
also recently acquired a Sewer System T.V. Inspection System and
is in the process of TVing the sewer mains of the City during
maintenance for determining possible areas of future
Sewer Main Jetting Truck preparing to clean sewer main during
in advance of inspecting main with camera remotely controlled by
Preparing to insert TV camera into sewer main.
Monitoring condition of Sewer main from inside of trailer.
Recordings are made and filed for future reference.
(Inside Houses or Buildings)
Sewer odor or
gas is always present in the sewer system and cannot be
eliminated. This is why there are provisions in the Uniform
Plumbing Code to insure that vent pipes and traps are installed
to the house plumbing systems to carry odors and gasses out
through the roof vent and prevent it from coming back into the
experience sewer gas odor, check all plumbing fixtures and
drains to be certain all traps are full of water. Pour some
water down floor drains or infrequently used tubs and showers to
be certain traps are full. Check for cracked or broken pipe or
conditions can have an effect on when you may get odor inside
the house. When barometric pressure is falling or is very low,
the air outside is heavier than air from the sewer system. This
can act like a cap on the vent stack causing pressure to build
up in the sewer system and any openings will discharge sewer
odors from the system. This may also be apparent from manholes
or drains outside your house during periods of low barometric
problems continue, have a plumber check out the entire house
system for drain system air leaks.
If you have
questions or comments, please call the Utilities Service
Department at 873-3353, or E-mail at