We would like to remind all of our customers that flushing anything other than toilet paper into the sanitary sewer system could pose problems in the sewer mains, lift stations and the wastewater treatment plant. In addition, individual households and businesses may experience sewer back ups due to blockages cased by flushing inappropriate materials. Materials that not appropriate to flush include but are not limited to: paper towels, napkins, “flushable wipes or towels”, any type of cloth material or feminine hygiene products. These types of materials should be disposed of in the trash not in the toilet.
Please follow these guidelines. Repairs to equipment and clearing of blockages is expensive and time consuming and my pose health issues if a backup of sewage occurs.
While our lobby may be closed we are still here working to provide you the best possible service at the lowest possible cost. If you are in need to talk to someone about making payment arrangements please call our business office Mon – Fri between the hours of 8 am and 5 pm. If you need further assistance DHHS has asked us to remind our customers that due to the impact of COVID-19, they are anticipating a possible increase in the number of households experiencing a crisis situation. They are utilizing specific guide lines to determine additional assistance for eligible households. If you are in need of this assistance please contact DHHS at ACCESSNebraska.ne.gov or call them in Omaha @ 402-595-1258 or Lincoln @ 402-323-3900.
Update as of 3/17/2020
In the effort to be proactive and to protect our staff and to keep the utilities up and running we are switching our lobby and warehouse to staff only permitted. Customer payments can be left in our drop box, made on line or by automated phone system. Payments may also be made at American National Bank, Premier Bank and Arbor Bank drive thru windows.
Update as of 3/12/20220
At Nebraska City Utilities, the health and well-being of our customers, associates, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the corona virus (COVID-19) and are committed to being responsive to the needs of our customers and associates as the situation evolves.
Nebraska City Utilities is celebrating Public Power Week (#PublicPowerWeek) and Public Natural Gas Week Oct. 5-9, along with the American Public Power Association and more than 2,000 other community-owned, not-for-profit electric utilities that collectively provide electricity to 49 million Americans. To mark this week, Nebraska City Utilities offers a few tips
There are approximately 1,000 public natural gas systems serving more than 5 million customers. These public natural gas utilities are not-for-profit retail distribution entities that are owned by and accountable to the citizens they serve. They include municipal gas distribution systems, public utility districts, county districts, and other public agencies that have natural gas distribution facilities.
Your public natural gas utility is
good for the community for many reasons including:
Local Control:Having a
public natural gas system gives a community local control over how gas is
provided to homes and businesses. Decisions are made through citizen
participation instead of being made in a distant city by people who do not
understand local issues and who are primarily focused on profits instead of
service.
Competitive Costs:In
order to offer fair and competitive rates, public natural gas systems operate
as a not-for-profit entity. Public natural gas systems do not face pressure to
pay dividends to stockholders.
Economic Benefits: As a public natural gas system, we
play a valuable role in helping communities broaden its tax base, and in turn
improve the local economy and increase jobs. Public natural gas systems ensure
that local dollars stay at home.
Customer Service:As a not-for-profit
entity, we focus on service, rather than profits. Public natural gas systems
are an integral part of a community. We maintain a close relationship with our
customers, and as a result, we are successful in meeting our customers’ needs.
Thank you for supporting Nebraska
City Utilities. We look forward to
continuing to bring safe, reliable natural gas into your homes and
businesses. We also hope you join us in
supporting natural gas as a premier energy source for our country. As the cleanest burning fossil fuel, natural
gas can help us achieve energy security and build a more competitive economy.
The outage from Friday night (Jan 10, 2020) in the Bennet area was a short notice scheduled outage. We apologize for the inconvenience but are thankful for a customer’s call that had us looking into a concern that led us in finding the fuse protection equipment was failing. In order for our crews to safely replace it the power outage to be scheduled. It was necessary to allow our crews to replace the fuse protection equipment right away to prevent a future unscheduled long-term outage and additional damages.
Crews were able to replace the equipment and restore the power in less than 30 minutes. We are continually working to improve the stability of the power source in this area and appreciate your patience as we strive to provide the best possible service at the lowest possible cost.
While some power outages are unexpected due to accidents, animals, lightning and trees some are due to equipment for maintenance, failure and/or the need to add addition equipment.
We are consistently working to improve the power source by updating and replacing equipment as well as adding varmint guards and pole wraps to deter animals from climbing the poles and causing unexpected outages. Along with adding lightning arresters and conductor guards, we have completed extensive tree trimming from the West side of the Sub Station in Syracuse (which provides the power to Unadilla, Palmyra, Douglas, Bennet and all of the Rural customers along the way.
We welcome customer calls or messages at any time to report outages, submit concerns, ask questions, or to simply gain further understanding. We are not always able to answer the question right away but we strive to respond in a timely manner with the best possible accurate information. You can reach us at service@ncunebcity.com or call our business office at 402-873-3353.
Mayor Bryan Bequette proclaims April 8, 2019 Electric Utility Line Workers Day. Jon Griebe and Carl Abbot represented Nebraska City Utilities and recieved the proclomation from Mayor Bequette on behalf of Nebraska City Utilities and all the utility line workers.
At this time we do not have any concern about our city water. The water supply is safe. Our water plant is operating normally. We are able to operate our wells in our well field. There is no concern that we can foresee with the water supply.
If we feel there is a change or a concern, we will provide notification through website and social media.
Our apologies for the quality of the video due to the short notice of needing to address this concern and still wanting to provide reassurance to our customers.
Tuesday, April 12th there will be a planned power outage for Douglas, Village of Douglas due to a transformer replacement. We appreciate your patience as we worked through this as quickly and safely as possible. If you experience an outage, please call our 24-hr line at 402-873-3353 or report it on our website HERE!