NEW PAYMENT SYSTEM

Dear Customers,

NCU has a new payment system. When Clicking on PAY MY BILL a new window will open and PSN will appear. Do not be alarmed this is our new system. If you have any questions or concerns, please contact our office at 402-873-3353

Phones Down

NCU Customers,

Due to the storm this Morning our phone lines are down

Dear Nebraska City Utilities Customer,

We have been made aware of an email that is going around. THIS IS NOT AN EMAIL WE HAVE SENT OUT. please do not respond to this email if you receive it.

Phone System Error ****UPDATED****

Nebraska City Utilities has been notified this is an issue that one of our phone carriers is experiencing. We ask for your patience as they are currently working with their partners to resolve the issues with customers calling in and our office staff not being able to hear the person on the other end of the line.

As soon as we know more, we will update this notice. Until then:

If you are calling with a cellphone from US CELLULAR or AT&T please call this number (402)713-0860

This number uses our second phone carrier.

We are sorry and apologize for any inconvenience and hope it is resolved soon. Thank You for your patience and understanding!!!

12/19/2022 PHONE SCAM

Nebraska City Utilities would like to notify our customers and the general public of yet another new phone scam that multiple customers have brought to our attention.

The scam involves someone contacting you by phone posing as your utility company (We know from some customers they have faked their caller ID), claiming a discount of $75.00 to our senior customers and asking for your bank account number and routing number. Please do not give this information out.

Our recommendation should you receive a call like this, no matter what the person sounds like or what the caller ID information says, that you hang up the phone and call us back (preferably during the business office’s hours of 8-4PM) and inquire directly with us.

When you do, please pass on as much information about the SCAM call as soon as you can so we can work to identify and eliminate the SCAM and its associated threat(s).

If you have any questions, please call our main number 24/7 at 402-873-3353, reach us by email at service@nebraskacityutilities.com, or reply using the “REPORT AN OUTAGE/PROBLEM” option on the located on our website’s main/home page in the right most column.