Phone Line Down

Nebraska City Utilities is experiencing technical difficulties with our office phone line being down

We do have an alternative number

Please call 402-713-0860 at this time

We do apologize for any inconvenience this may cause for our customers


Dear Customers,

NCU has a new payment system. When Clicking on PAY MY BILL a new window will open and PSN will appear. Do not be alarmed this is our new system. If you have any questions or concerns, please contact our office at 402-873-3353

Phones Down

NCU Customers,

Due to the storm this Morning our phone lines are down

Dear Nebraska City Utilities Customer,

We have been made aware of an email that is going around. THIS IS NOT AN EMAIL WE HAVE SENT OUT. please do not respond to this email if you receive it.

Phone System Error ****UPDATED****

Nebraska City Utilities has been notified this is an issue that one of our phone carriers is experiencing. We ask for your patience as they are currently working with their partners to resolve the issues with customers calling in and our office staff not being able to hear the person on the other end of the line.

As soon as we know more, we will update this notice. Until then:

If you are calling with a cellphone from US CELLULAR or AT&T please call this number (402)713-0860

This number uses our second phone carrier.

We are sorry and apologize for any inconvenience and hope it is resolved soon. Thank You for your patience and understanding!!!