Notice to Customers Using Online Services

There has recently been some confusion about how to properly use our online services to conduct business with Nebraska City Utilities. Our billing (Accounting) system and the online bill pay systems are separate systems.

To check your balance you should click the “Customer Login” Link circled in red in the graphic/picture above. You will need to create a user account to access this feature.

To make a payment you should use the “Pay My Bill Online” Link circled in orange in the graphic/picture above. You just need to enter basic information to access the correct account and it will show limited information to verify you have the correct account. The balance due is what should be paid for the current billing period.

IT IS VERY IMPORTANT FOR ALL CUSTOMERS TO KNOW THAT YOU SHOULD NOT USE THE “PAY MY BILL ONLINE” LINK TO CHECK YOUR BALANCE. IT ONLY SHOWS WHAT IS DUE BY THE DUE DATE. IF YOU PAY IN FULL BEFORE THE DUE DATE IT WILL NOT CHANGE TO $0.00 UNTIL AFTER THE DUE DATE PASSES! FOR CUSTOMERS THAT DO NOT PAY IN FULL A NEW BALANCE WILL SHOW AFTER THE BILL DUE DATE HAS PASSED.

So to check your balance (especially if you are unsure if you paid your current bill ) use the “Customer Login” link and if you haven’t already done it go through the account setup. This is to prevent you making double payments on your account.

If you have any questions, comments, or concerns please contact us at 402-873-3353 or via the contact us form on this website.

Carbon Monoxide Detection

What is Carbon Monoxide?

Carbon Monoxide, also referred to as CO, is a flammable, colorless, odorless, tasteless toxic gas, produced during incomplete combustion of fuel – Natural Gas, Oil, Coal, Wood, Kerosene, etc.

How does Carbon Monoxide enter the home?

Carbon Monoxide can escape from any fuel-burning appliance such as a furnace, water heater, fireplace, woodstove or space heater.

Continue reading “Carbon Monoxide Detection”

Winter Safety with Gas Meters

WHY IS IT IMPORTANT TO KEEP YOUR METER CLEAR OF SNOW AND ICE BUILDUP?

  • Accumulated snow places stress on your meter piping. Damage to the piping can cause a gas leak.
  • If there is an emergency, emergency response crews need clear access to your meter.
  • Excessive snow cover may result in abnormal pressure, affect appliance operation and interrupt your service.
  • Ice and snow may block the electronic reading of your meter. Our desire is to accurately bill your gas usage.

DID YOU KNOW SNOW AND ICE CAN DAMAGE GAS METERS?

Wise Water Tips

Outside your home

  • Lawn watering uses a lot of water. Water your lawn only when it needs it. An easy way to tell if your lawn needs water is to simply walk across the grass. If you leave footprints, your lawn may be thirsty! Generally, lawns only need an inch or so of water per week during the summer months. Water your lawn wisely by:

Continue reading “Wise Water Tips”

How To Read Your Bill

  1. Account Number
  2. Date the bill was mailed
  3. Bill notes (ex. Paid by bank, Budget, Past Due Balance, etc…)
  4. Amount due if paid by due date
  5. Payment due date
  6. Amount due if paid after due date
  7. Summary of service history up to 13 months w/ a temperature line for our service area
  8. Utility description name and meter number/s
  9. Service period – the time period for which this bill was calculated.
  10. Number of days and usage total by service
  11. Charge by service
  12. Service Address and Amount due for the service address
  13. Messages and announcements

Your account number and any meter number will be needed to register to use our new customer log-in