Update April 13, 2020 – We are taking calls again today, please DO NOT give out any information or make any payments over the phone, if you did not initiate the call.
April 2, 2020
We have calls from individuals from all over the United States today, stating they have received a call from us demanding payment. They are being threatened to have services disconnected if a prompt payment is not made. The caller is looking for customers to give their credit card information over the phone. Please note that the call is coming from what appears to be our number, however it is not us calling people. 1) We do not call our customers for payment & our notices are sent out by mail. 2) Regardless of who contacts you, if you didn’t make the initial call DO NOT give out personal information including financial info.
If you receive a call and you are unsure the call is from us please hang up & call us back at 402-873-3353.
Update as of 3/30/2020
While our lobby may be closed we are still here working to provide you the best possible service at the lowest possible cost. If you are in need to talk to someone about making payment arrangements please call our business office Mon – Fri between the hours of 8 am and 5 pm. If you need further assistance DHHS has asked us to remind our customers that due to the impact of COVID-19, they are anticipating a possible increase in the number of households experiencing a crisis situation. They are utilizing specific guide lines to determine additional assistance for eligible households. If you are in need of this assistance please contact DHHS at ACCESSNebraska.ne.gov or call them in Omaha @ 402-595-1258 or Lincoln @ 402-323-3900.
Update as of 3/17/2020
In the effort to be proactive and to protect our staff and to keep the utilities up and running we are switching our lobby and warehouse to staff only permitted. Customer payments can be left in our drop box, made on line or by automated phone system. Payments may also be made at American National Bank, Premier Bank and Arbor Bank drive thru windows.
Update as of 3/12/20220
At Nebraska City Utilities, the health and well-being of our customers, associates, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the corona virus (COVID-19) and are committed to being responsive to the needs of our customers and associates as the situation evolves.
Continue reading “Addressing COVID 19 Concerns with Caution”
We are excited to announce that online bill pay is officially available!!
City Utilities has been working to provide you with the best possible service at
the lowest possible cost not just in your services received but in how you pay
for those services.
bill pay is available with a click of a button on our website just look for the
option I’D LIKE TO: PAY MY BILL ONLINE. You will be required to sign in with your
customer number and email address, but we have made this process as simple as
possible. If you have any questions,
please call us at 873.3353.
to paying your bill online we also offer 24-hour automated phone payment by
calling 1-844-470-8876. You can also
still visit us at 100 Central Avenue or call 873.3353 to pay your bill.
You can also speak to our billing department to set up an EFT (Electronic Funds Transfer) which is a free service we offer that ensures your bill is paid on time and in full. The bill amount due is directly pulled from your bank account on the due date. Hassle free and no late fees!
- Winterize pipes when not in use.
- During the winter months, your furnace will be running and windows will be shut. So you need to install carbon monoxide detectors near your bedrooms.
- Be cautious when using portable heaters. Place them three feet away from anything flammable. Never leave them running when you are gone or asleep. Don’t let children or pets around the heaters, and never dry clothing or mittens on heaters.
Continue reading “Hot Tips For Winter”
IT’S YOUR POWER
A tradition of public power in Nebraska has brought real benefits to the state, including low-cost electricity, local control, and responsive customer service. In rural America of the early twentieth century, electricity was a scarce commodity.
Continue reading “Public Power In Nebraska”