At this time we do not have any concern about our city water. The water supply is safe. Our water plant is operating normally. We are able to operate our wells in our well field. There is no concern that we can foresee with the water supply.
If we feel there is a change or a concern, we will provide notification through website and social media.
Our apologies for the quality of the video due to the short notice of needing to address this concern and still wanting to provide reassurance to our customers.
We are excited to announce that online bill pay is officially available!!
City Utilities has been working to provide you with the best possible service at
the lowest possible cost not just in your services received but in how you pay
for those services.
bill pay is available with a click of a button on our website just look for the
option I’D LIKE TO: PAY MY BILL ONLINE. You will be required to sign in with your
customer number and email address, but we have made this process as simple as
possible. If you have any questions,
please call us at 873.3353.
to paying your bill online we also offer 24-hour automated phone payment by
calling 1-844-470-8876. You can also
still visit us at 100 Central Avenue or call 873.3353 to pay your bill.
You can also speak to our billing department to set up an EFT (Electronic Funds Transfer) which is a free service we offer that ensures your bill is paid on time and in full. The bill amount due is directly pulled from your bank account on the due date. Hassle free and no late fees!
Tuesday night’s outage was due to a major equipment failure which caused the electrical load to be dispersed throughout Nebraska City Utilities system. Initial safety settings with our system substations could not control the additional electrical load, thereby causing outages on Wednesday and Thursday.
Crews have worked to make adjustments and have reconfigured the substations to handle the additional electrical load as well as completing the major component repairs. We appreciate your patience as we worked through this as quickly and safely as possible. If you experience an outage, please call our 24-hr line at 402-873-3353 or report it on our website HERE!
IS IT IMPORTANT TO KEEP YOUR METER CLEAR OF SNOW AND ICE BUILDUP?
Accumulated snow places stress on your meter piping. Damage to the piping can cause a gas leak.
If there is an emergency, emergency response crews need clear access to your meter.
Excessive snow cover may result in abnormal pressure, affect appliance operation and interrupt your service.
Ice and snow may block the electronic reading of your meter. Our desire is to accurately bill your gas usage.
YOU KNOW SNOW AND ICE CAN DAMAGE GAS METERS?
Accumulations of snow
and ice can cause the regulator and meter to malfunction and result in a
hazardous situation. A buried regulator may become clogged, affecting the
supply of gas to the appliances. When melting occurs and the snow becomes wet
and heavy, it can put pressure on the meter. This pressure can cause
strain on the associated piping. In extreme cases, the possibility exists that
the piping could break.
Meters are designed to
withstand extreme weather conditions, but remember to protect them from ice and
snow buildup during the harsh winter months.
Check your gas meter, gas piping and appliance vents regularly
to ensure they are clear of snow and ice.
Use a snow brush or broom to gently clear any snow or ice.
When removing heavy
accumulations of snow or ice, do not strike meters with snow blowers, blades or
If your meter is near a
sidewalk or a drive way, make sure it is visible to anyone using a snow blower
and/or a snowplow.
Do not kick your meter
to break or clear ice.
Don’t pile snow up against
your gas meter or appliance vents.
Protect your meters by
removing overhead icicles and snow from eaves and gutters to ensure they do not
cause damage as they fall. Also, dripping water can splash and freeze on the
meter or vent pipes, which could affect proper operation.
When you dig out your
gas meter, please watch for these warning signs.
SIGHT – a dense fog, mist or
SMELL – a distinctive gaseous
SOUND – hissing, whistling or
If you believe damage has occurred to the meter or you have no heat or smell gas, call Nebraska City Utilities immediately @ 402-873-3353.
During the winter months, your furnace will be running and windows will be shut. So you need to install carbon monoxide detectors near your bedrooms.
Be cautious when using portable heaters. Place them three feet away from anything flammable. Never leave them running when you are gone or asleep. Don’t let children or pets around the heaters, and never dry clothing or mittens on heaters.
A tradition of public power in Nebraska has brought real benefits to the state, including low-cost electricity, local control, and responsive customer service. In rural America of the early twentieth century, electricity was a scarce commodity.