How To Read Your Bill

March 15, 2021
  1. Account Number
  2. Date the bill was mailed
  3. Bill notes (ex. Paid by bank, Budget, Past Due Balance, etc…)
  4. Amount due if paid by due date
  5. Payment due date
  6. Amount due if paid after due date
  7. Summary of service history up to 13 months w/ a temperature line for our service area
  8. Utility description name and meter number/s
  9. Service period – the time period for which this bill was calculated.
  10. Number of days and usage total by service
  11. Charge by service
  12. Service Address and Amount due for the service address
  13. Messages and announcements

Your account number and any meter number will be needed to register to use our new customer log-in

Addressing COVID 19 Concerns with Caution

March 12, 2020

Update as of 3/30/2020

While our lobby may be closed we are still here working to provide you the best possible service at the lowest possible cost. If you are in need to talk to someone about making payment arrangements please call our business office Mon – Fri between the hours of 8 am and 5 pm. If you need further assistance DHHS has asked us to remind our customers that due to the impact of COVID-19, they are anticipating a possible increase in the number of households experiencing a crisis situation. They are utilizing specific guide lines to determine additional assistance for eligible households. If you are in need of this assistance please contact DHHS at ACCESSNebraska.ne.gov or call them in Omaha @ 402-595-1258 or Lincoln @ 402-323-3900.



Update as of 3/17/2020

In the effort to be proactive and to protect our staff and to keep the utilities up and running we are switching our lobby and warehouse to staff only permitted. Customer payments can be left in our drop box, made on line or by automated phone system. Payments may also be made at American National Bank, Premier Bank and Arbor Bank drive thru windows.

Update as of 3/12/20220

At Nebraska City Utilities, the health and well-being of our customers, associates, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the corona virus (COVID-19) and are committed to being responsive to the needs of our customers and associates as the situation evolves.

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