Nebraska City Utilities

Update as of 3/30/2020

While our lobby may be closed we are still here working to provide you the best possible service at the lowest possible cost. If you are in need to talk to someone about making payment arrangements please call our business office Mon – Fri between the hours of 8 am and 5 pm. If you need further assistance DHHS has asked us to remind our customers that due to the impact of COVID-19, they are anticipating a possible increase in the number of households experiencing a crisis situation. They are utilizing specific guide lines to determine additional assistance for eligible households. If you are in need of this assistance please contact DHHS at ACCESSNebraska.ne.gov or call them in Omaha @ 402-595-1258 or Lincoln @ 402-323-3900.

Update as of 3/17/2020

In the effort to be proactive and to protect our staff and to keep the utilities up and running we are switching our lobby and warehouse to staff only permitted. Customer payments can be left in our drop box, made on line or by automated phone system. Payments may also be made at American National Bank, Premier Bank and Arbor Bank drive thru windows.

Update as of 3/12/20220

At Nebraska City Utilities, the health and well-being of our customers, associates, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the corona virus (COVID-19) and are committed to being responsive to the needs of our customers and associates as the situation evolves.

Continue reading “Addressing COVID 19 Concerns with Caution” →

We are excited to announce that online bill pay is officially available!!  

Nebraska City Utilities has been working to provide you with the best possible service at the lowest possible cost not just in your services received but in how you pay for those services.

Our online bill pay is available with a click of a button on our website just look for the option I’D LIKE TO:  PAY MY BILL ONLINE.  You will be required to sign in with your customer number and email address, but we have made this process as simple as possible.  If you have any questions, please call us at 873.3353.

In addition to paying your bill online we also offer 24-hour automated phone payment by calling 1-844-470-8876.  You can also still visit us at 100 Central Avenue or call 873.3353 to pay your bill. 

You can also speak to our billing department to set up an EFT (Electronic Funds Transfer) which is a free service we offer that ensures your bill is paid on time and in full. The bill amount due is directly pulled from your bank account on the due date. Hassle free and no late fees!