UPDATE: POWER HAS BEEN RESTORED
Tuesday, April 12th there will be a planned power outage for Douglas, Village of Douglas due to a transformer replacement. We appreciate your patience as we worked through this as quickly and safely as possible. If you experience an outage, please call our 24-hr line at 402-873-3353 or report it on our website HERE!
We are excited to announce that online bill pay is officially available!!
Nebraska City Utilities has been working to provide you with the best possible service at the lowest possible cost not just in your services received but in how you pay for those services.
Our online bill pay is available with a click of a button on our website just look for the option I’D LIKE TO: PAY MY BILL ONLINE. You will be required to sign in with your customer number and email address, but we have made this process as simple as possible. If you have any questions, please call us at 873.3353.
In addition to paying your bill online we also offer 24-hour automated phone payment by calling 1-844-470-8876. You can also still visit us at 100 Central Avenue or call 873.3353 to pay your bill.
You can also speak to our billing department to set up an EFT (Electronic Funds Transfer) which is a free service we offer that ensures your bill is paid on time and in full. The bill amount due is directly pulled from your bank account on the due date. Hassle free and no late fees!
Update April 13, 2020 – We are taking calls again today, please DO NOT give out any information or make any payments over the phone, if you did not initiate the call.
April 2, 2020
We have calls from individuals from all over the United States today, stating they have received a call from us demanding payment. They are being threatened to have services disconnected if a prompt payment is not made. The caller is looking for customers to give their credit card information over the phone. Please note that the call is coming from what appears to be our number, however it is not us calling people. 1) We do not call our customers for payment & our notices are sent out by mail. 2) Regardless of who contacts you, if you didn’t make the initial call DO NOT give out personal information including financial info.
If you receive a call and you are unsure the call is from us please hang up & call us back at 402-873-3353.
Are you busy juggling everything? Tired of worrying about paying your bills on time? Want to save money by avoiding late fees? Nebraska City Utilities offers Electronic Funds Transfer so you can sit back and relax. Your utility bill will be paid out of your bank account and you’ll still receive a copy of your statement each month as a reminder. All new Electronic Funds transfer customers in the month of February will be entered into a drawing to win a prize you’re sure to love. Contact us or call us at 873-3353 to find out how you can make the switch and be entered to win today!
IT’S YOUR POWER
A tradition of public power in Nebraska has brought real benefits to the state, including low-cost electricity, local control, and responsive customer service. In rural America of the early twentieth century, electricity was a scarce commodity.
Nebraska City Utilities offers a variety of bulbs that may be unique and hard to find like yellow bulbs for bug lights, ornamental bulbs, florescent bulbs and many more. Finding a bulb doesn’t have to be difficult, stop by our sales department or call our office at 402-873-3353 and ask for Sharon Smulling or Sharon Crunk. Let our sales reps help you find what you are looking for.
KITCHEN TIPS
When cooking – don’t continually open oven door to check on food, you lose 20% of your heat every time the door is opened.
Nebraska City Utilities would like to encourage the responsible and efficient use of electricity by providing its Refrigerator and Freezer Recycling Program which pays residents $35.00 to recycle old, inefficient refrigerators and freezers. This Program is being funded by the Nebraska City Utility Electric Department and its Program to develop wise conservation and efficiencies as part of its integrated Resource Plan for the Electric Department. The Rebate Program, is available to all current Residential Electric customers of Nebraska City Utilities and is limited to two appliances per customer. Recycling older, inefficient refrigerators and freezers accomplishes multiple benefits
Nebraska City Utilities “Electric” customers are eligible for a $10.00 rebate for window air conditioners.
(Limit 2 per household)
To have $10.00 rebate applied to your account call our service department to make arrangements to have you old a/c unit picked up.
