Update as of 3/30/2020
While our lobby may be closed we are still here working to provide you the best possible service at the lowest possible cost. If you are in need to talk to someone about making payment arrangements please call our business office Mon – Fri between the hours of 8 am and 5 pm. If you need further assistance DHHS has asked us to remind our customers that due to the impact of COVID-19, they are anticipating a possible increase in the number of households experiencing a crisis situation. They are utilizing specific guide lines to determine additional assistance for eligible households. If you are in need of this assistance please contact DHHS at ACCESSNebraska.ne.gov or call them in Omaha @ 402-595-1258 or Lincoln @ 402-323-3900.
Update as of 3/17/2020
In the effort to be proactive and to protect our staff and to keep the utilities up and running we are switching our lobby and warehouse to staff only permitted. Customer payments can be left in our drop box, made on line or by automated phone system. Payments may also be made at American National Bank, Premier Bank and Arbor Bank drive thru windows.
Update as of 3/12/20220
At Nebraska City Utilities, the health and well-being of our customers, associates, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the corona virus (COVID-19) and are committed to being responsive to the needs of our customers and associates as the situation evolves.
We strongly encourage you to use Nebraska City Utilities digital tools and other resources for all your utility needs at www.nebraskacityutilities.com. From there, you can make payments, contact service, report street lighting issues, report outages, sign up for electronic funds transfer, request new service and more.
We also understand that there may be instances where customers find themselves facing financial difficulties. We are here to help and we encourage customers who may be impacted to reach out to discuss how we might be of assistance with making payment arrangements.
Should you find yourself in need of assistance, please contact us thru our website or by calling our business office 402-873-3353.
As always, the health, safety and well-being of our customers, our associates and our communities is of primary concern. We continue to monitor this quickly evolving situation and are here to assist our customers as needed.
For more information on ways to pay your bill click HERE.
For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.