Good Morning NCU customers
Regarding the storm last night, let us start by saying we hope everyone is safe and okay.
Multiple communities were affected by tree damage. NCU does not assisted with storm related tree removal/clean up on personal property. If our main power poles and lines are affected, we do take care of that responsibility. From the main lines to a home/building you are asked to contact and electrician and/or a tree trimming company
NCU would like to follow up with our customers about the power outage yesterday. There was a truck hauling something south of Bennet that was over height requirements and struck a wire pulling it down. We want to apologize to all our customers that were affect. We want to thank all our customers for being so kind and understanding while we worked to restore power. We are thankful our crews are so fast at responding and were able to get the job repaired.
Después de revisar la siguiente información, complete el siguiente formulario para completar la encuesta.
Dear Customers,
NCU has a new payment system. When Clicking on PAY MY BILL a new window will open and PSN will appear. Do not be alarmed this is our new system. If you have any questions or concerns, please contact our office at 402-873-3353
After reviewing the following information, please fill out the form below to complete the survey.
Dear Nebraska City Utilities Customer,
We have been made aware of an email that is going around. THIS IS NOT AN EMAIL WE HAVE SENT OUT. please do not respond to this email if you receive it.
Since the beginning of the pandemic in late 2019 and early 2020 we have been seeing wide use of wet wipes being disposed of via flushing them into the sewer system. THESE ARE NOT TOLIET PAPER AND WE HAVE REPEATEDLY NOTIFIED THE PUBLIC of the damage these wipes and similar materials cause to the city’s sanitary sewer system.
It takes very little effort to properly dispose of these as solid waste in the city refuse pickup similarly to disposable baby diapers. Doing so saves us all, as a community in maintenance costs. Costs that will eventually lead to fee increases for everyone we serve.
IT DOES NOT MATTER IF THE WET WIPES SAY FLUSHABLE OR NOT!!! Both types cause extreme issues with the sewer system that have a high price tag including costs of employee overtime hours, mitigation, and repair/replacement of the damaged equipment.
The Nebraska City Waste Water Treatment Plant has a primary lift (pumping) station with 2 pumps that handle all waste water collected in the city. At least one of these pumps must be running at all times to raise the waste water from the incoming sewers to the level where it can be processed by the facility.
In the picture above the damage is very evident inside of one of these two very important pumps. When you summarize the costs of the damage shown in the picture you get:
1.) A mechanical shaft seals needs to be replaced at $2,500 just for the seal mechanism itself, plus the cost for a dedicated installation of the seal mechanism by the manufacturer of the pump.
2.) Over 40 employee hours for two operators to pull the pump, clean the pump, ship the pump for repair, and then receive and reinstall the pump which costs nearly as much as a new shaft seal mechanism.
3.) The cost of repairing/replacing the damaged pumps
4.) Finally, add on any penalties levied by Federal and State regulators (if there is a raw waste water discharge) and the cost can soar into the tens of thousands of dollars per incident. We at Nebraska City Utilities strive to be responsible to our environment and do all we can to perform our duties and protect the world we live in, however, when equipment fails we do not have a choice in the matter.
The rags and wet wipes clog up the primary clarifiers, plugging lines and damaging the scrapers/rakes that help remove the solids from the waste water.
DISPOSE OF YOUR WET WIPES AND OTHER FIBER MATERIALS THAT DO NOT BELONG IN THE SANITARY SEWER SYSTEM AS SOLID WASTE!!! This small step performed by every member of the community helps us perform our mission to responsibly provide the best service for the lowest possible cost to you, our community.
