Update as of 3/30/2020

While our lobby may be closed we are still here working to provide you the best possible service at the lowest possible cost. If you are in need to talk to someone about making payment arrangements please call our business office Mon – Fri between the hours of 8 am and 5 pm. If you need further assistance DHHS has asked us to remind our customers that due to the impact of COVID-19, they are anticipating a possible increase in the number of households experiencing a crisis situation. They are utilizing specific guide lines to determine additional assistance for eligible households. If you are in need of this assistance please contact DHHS at ACCESSNebraska.ne.gov or call them in Omaha @ 402-595-1258 or Lincoln @ 402-323-3900.

Update as of 3/17/2020

In the effort to be proactive and to protect our staff and to keep the utilities up and running we are switching our lobby and warehouse to staff only permitted. Customer payments can be left in our drop box, made on line or by automated phone system. Payments may also be made at American National Bank, Premier Bank and Arbor Bank drive thru windows.

Update as of 3/12/20220

At Nebraska City Utilities, the health and well-being of our customers, associates, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the corona virus (COVID-19) and are committed to being responsive to the needs of our customers and associates as the situation evolves.

Continue reading “Addressing COVID 19 Concerns with Caution” →

The outage from Friday night (Jan 10, 2020) in the Bennet area was a short notice scheduled outage. We apologize for the inconvenience but are thankful for a customer’s call that had us looking into a concern that led us in finding the fuse protection equipment was failing. In order for our crews to safely replace it the power outage to be scheduled. It was necessary to allow our crews to replace the fuse protection equipment right away to prevent a future unscheduled long-term outage and additional damages.

Crews were able to replace the equipment and restore the power in less than 30 minutes.  We are continually working to improve the stability of the power source in this area and appreciate your patience as we strive to provide the best possible service at the lowest possible cost. 

While some power outages are unexpected due to accidents, animals, lightning and trees some are due to equipment for maintenance, failure and/or the need to add addition equipment.

We are consistently working to improve the power source by updating and replacing equipment as well as adding varmint guards and pole wraps to deter animals from climbing the poles and causing unexpected outages. Along with adding lightning arresters and conductor guards, we have completed extensive tree trimming from the West side of the Sub Station in Syracuse (which provides the power to Unadilla, Palmyra, Douglas, Bennet  and all of the Rural customers along the way.

We welcome customer calls or messages at any time to report outages, submit concerns, ask questions, or to simply gain further understanding. We are not always able to answer the question right away but we strive to respond in a timely manner with the best possible accurate information.  You can reach us at service@ncunebcity.com or call our business office at 402-873-3353.

Mayor Bryan Bequette proclaims April 8, 2019 Electric Utility Line Workers Day. Jon Griebe and Carl Abbot represented Nebraska City Utilities and recieved the proclomation from Mayor Bequette on behalf of Nebraska City Utilities and all the utility line workers.

Energy-Saving Trees (arborday.org)

UPDATE: POWER HAS BEEN RESTORED

Tuesday, April 12th there will be a planned power outage for Douglas, Village of Douglas due to a transformer replacement. We appreciate your patience as we worked through this as quickly and safely as possible. If you experience an outage, please call our 24-hr line at 402-873-3353 or report it on our website HERE!