Information Archives

Weather Repair Outages

We are aware of much of the damage to the Nebraska City Utilities’ electrical system caused by the record breaking storm activity that happened yesterday afternoon.

We performed many temporary repairs to ensure that we could get power to as many customers as possible yesterday evening.

Currently, we are in the process of making the needed permanent repairs. During which some of our customers will experience some limited power outages which are necessary so we can safely perform this repair work. We will do our best to notify affected customers of any outages that we plan in their area.

We appreciate and thank you for your ongoing patience as we carry out these repairs.

Please call if you have any questions, comments, or concerns at 402-873-3353 (24 hours a day, 365 days a year). You may also reach us through our website at: https://www.nebraskacityutilities.com and service@ncunebcity.com

Annual Water Quality Report

Quality on Tap:


This report is intended to provide you with important information about your drinking water and the efforts made to provide safe drinking water. For more information regarding this report, contact the Nebraska City Utilities at (402) 873-3353. If you would like to observe the decision-making processes that affect drinking water quality, please attend the regularly scheduled meeting of the Board of Public Works of Nebraska City, Nebraska.

Continue reading “Annual Water Quality Report”

New Phone SCAM

Phone SCAM Image

Nebraska City Utilities would like to notify our customers and the general public of yet another new phone scam that multiple customers have brought to our attention.

The scam involves someone contacting you by phone posing as your utility company (We know from some customers they have faked their caller ID), claiming you have missed a payment and owe money that must be paid within a short amount of time (we have been told they have been saying you have 30 minutes to make a payment).

Our recommendation should you receive a call like this, no matter what the person sounds like or what the caller ID information says, that you hang up the phone and call us back (preferably during the business office’s hours of 8-4PM) and inquire directly with us.

When you do, please pass on as much information about the SCAM call as soon as you can so we can work to identify and eliminate the SCAM and its associated threat(s).

If you have any questions please call our main number 24/7 at 402-873-3353, reach us by email at service@nebraskacityutilities.com, or reply using the “REPORT AN OUTAGE/PROBLEM” option on the located on our website’s main/home page in the right most column.

IMPROPER USE OF WET WIPES AND OTHER MATERIALS ARE RAISING SEWER COSTS FOR THE CITY

NC Waste Water Treatment Plant, Primary Raw Lift Station Pump plugged and damaged by flushable/non-flushable wet wipes and other cloth like materials that should NOT be in the sanitary sewer system

SEWER COSTS WILL MOST LIKELY BE INCREASING DUE TO WET WIPE/OTHER MATERIAL INFLICTING DAMAGE

Since the beginning of the pandemic in late 2019 and early 2020 we have been seeing wide use of wet wipes being disposed of via flushing them into the sewer system. THESE ARE NOT TOLIET PAPER AND WE HAVE REPEATEDLY NOTIFIED THE PUBLIC of the damage these wipes and similar materials cause to the city’s sanitary sewer system.

It takes very little effort to properly dispose of these as solid waste in the city refuse pickup similarly to disposable baby diapers. Doing so saves us all, as a community in maintenance costs. Costs that will eventually lead to fee increases for everyone we serve.

WET WIPES ARE NOT SAFE FOR THE SEWER SYSTEM EVEN IF THEY SAY THEY ARE FLUSHABLE!!!

IT DOES NOT MATTER IF THE WET WIPES SAY FLUSHABLE OR NOT!!! Both types cause extreme issues with the sewer system that have a high price tag including costs of employee overtime hours, mitigation, and repair/replacement of the damaged equipment.

Damage with a replacement cost of $25,000 – $35,000.00 per raw lift pump per incident

The Nebraska City Waste Water Treatment Plant has a primary lift (pumping) station with 2 pumps that handle all waste water collected in the city. At least one of these pumps must be running at all times to raise the waste water from the incoming sewers to the level where it can be processed by the facility.

In the picture above the damage is very evident inside of one of these two very important pumps. When you summarize the costs of the damage shown in the picture you get:

1.) A mechanical shaft seals needs to be replaced at $2,500 just for the seal mechanism itself, plus the cost for a dedicated installation of the seal mechanism by the manufacturer of the pump.

2.) Over 40 employee hours for two operators to pull the pump, clean the pump, ship the pump for repair, and then receive and reinstall the pump which costs nearly as much as a new shaft seal mechanism.

3.) The cost of repairing/replacing the damaged pumps

4.) Finally, add on any penalties levied by Federal and State regulators (if there is a raw waste water discharge) and the cost can soar into the tens of thousands of dollars per incident. We at Nebraska City Utilities strive to be responsible to our environment and do all we can to perform our duties and protect the world we live in, however, when equipment fails we do not have a choice in the matter.

Damage to the primary clarifiers with a cost up to $25,000 dollars per incident

Primary Clarifier fouled up by fiber materials and drain lines being plugged

The rags and wet wipes clog up the primary clarifiers, plugging lines and damaging the scrapers/rakes that help remove the solids from the waste water.

PLEASE, PLEASE, PLEASE…

DISPOSE OF YOUR WET WIPES AND OTHER FIBER MATERIALS THAT DO NOT BELONG IN THE SANITARY SEWER SYSTEM AS SOLID WASTE!!! This small step performed by every member of the community helps us perform our mission to responsibly provide the best service for the lowest possible cost to you, our community.

WE THANK ALL OF YOU FOR YOUR ATTENTION TO HELPING OUT WITH THIS ONGOING ISSUE!!!

Notice to Customers Using Online Services

There has recently been some confusion about how to properly use our online services to conduct business with Nebraska City Utilities. Our billing (Accounting) system and the online bill pay systems are separate systems.

To check your balance you should click the “Customer Login” Link circled in red in the graphic/picture above. You will need to create a user account to access this feature.

To make a payment you should use the “Pay My Bill Online” Link circled in orange in the graphic/picture above. You just need to enter basic information to access the correct account and it will show limited information to verify you have the correct account. The balance due is what should be paid for the current billing period.

IT IS VERY IMPORTANT FOR ALL CUSTOMERS TO KNOW THAT YOU SHOULD NOT USE THE “PAY MY BILL ONLINE” LINK TO CHECK YOUR BALANCE. IT ONLY SHOWS WHAT IS DUE BY THE DUE DATE. IF YOU PAY IN FULL BEFORE THE DUE DATE IT WILL NOT CHANGE TO $0.00 UNTIL AFTER THE DUE DATE PASSES! FOR CUSTOMERS THAT DO NOT PAY IN FULL A NEW BALANCE WILL SHOW AFTER THE BILL DUE DATE HAS PASSED.

So to check your balance (especially if you are unsure if you paid your current bill ) use the “Customer Login” link and if you haven’t already done it go through the account setup. This is to prevent you making double payments on your account.

If you have any questions, comments, or concerns please contact us at 402-873-3353 or via the contact us form on this website.

Public Power & Natural Gas Week

Nebraska City Utilities celebrated Public Power and Natural Gas Week October 4-8th, along with more than 2,000 other community-owned, not-for-profit electric and gas utilities that collectively provide electricity and natural gas to 49 million people.

“Public Power and Public Natural Gas week celebrates the reliable, affordable, electricity and natural gas Nebraska City Utilities provides to our community and surrounding area,” said Nebraska City Utilities general manager, Jeff Kohrs. “Public Power and Public Natural Gas puts customers first, and Public Power and Public Natural Gas week gives us the chance to emphasize the advantages of locally owned power and gas distribution to our customers,” said Kohrs.

Nebraska City Utilities is proud to have serviced Nebraska City and the surrounding area since 1941.

Nebraska City Utilities would like to thank our customers for coming into our office at 100 Central Avenue during the week of October 4th-8th to help us celebrate Public Power and Public Natural Gas week. We hope you enjoyed the refreshments, literature, and were able to get signed up for a chance to win a Carbon Monoxide Detector or LED Light Bulbs. If you didn’t get a chance to register stop in during the month of October and do so. The drawing will be held on Friday, November 5 and the winner will be notified by phone, need not be present to win.

Today Nebraska City Utilities has 71 employees, 3 power plants, 4 main substations, 4 border stations, approximately 375 miles of electric lines, 147 miles of gas mains, and 85 miles of gas service lines including 55 miles of transmission mains.

Thank you for your support as we continue to provide the best possible service at the lowest possible cost.

Customer-Owned Generation

The Nebraska Legislature has found that it is in the public interest to:

  • Encourage customer-owned renewable energy resources;
  • Stimulate the economic growth of this state;
  • Encourage diversification of the energy resources used in this state; and
  • Maintain low-cost, reliable electric service.

Pursuant to those findings and Nebraska Revised Statute §§70-2001 to 70-2005, the Nebraska City Utilities have enacted this policy regarding Cogeneration and Small Power Production.

You can see the detailed guidelines regarding cogeneration and small power production by clicking HERE.

To review and download an application for review of interconnection and parallel operation of a customer-generator facility click HERE.

2022 Net Metering Annual Report

How To Read Your Bill

  1. Account Number
  2. Date the bill was mailed
  3. Bill notes (ex. Paid by bank, Budget, Past Due Balance, etc…)
  4. Amount due if paid by due date
  5. Payment due date
  6. Amount due if paid after due date
  7. Summary of service history up to 13 months w/ a temperature line for our service area
  8. Utility description name and meter number/s
  9. Service period – the time period for which this bill was calculated.
  10. Number of days and usage total by service
  11. Charge by service
  12. Service Address and Amount due for the service address
  13. Messages and announcements

Your account number and any meter number will be needed to register to use our new customer log-in

Energy Assistance Agencies

If you are needing assistance with paying your utility bill, you may contact the following Energy Assistance Agencies. They may be able to help you.

Dept. Health & Human Services – Contact person Liheap 1-800-383-4278

Otoe County General Assistance & Veterans Svc. 402-873-9540

Southeast Nebraska Comm. Action – SENCA 402-862-2411

Catholic Social Service in Auburn 402-274-9362

For additional information on assistance click on the link below:

https://www.nebraskacityutilities.com/wp-content/uploads/2021/08/Eviction-Prevention-Emergency-Rental-Assistance-and-FHA-Mortgage-Relief.pdf