Information Archives

Weather Repair Outages

December 15, 2021

We are aware of much of the damage to the Nebraska City Utilities’ electrical system caused by the record breaking storm activity that happened yesterday afternoon.

We performed many temporary repairs to ensure that we could get power to as many customers as possible yesterday evening.

Currently, we are in the process of making the needed permanent repairs. During which some of our customers will experience some limited power outages which are necessary so we can safely perform this repair work. We will do our best to notify affected customers of any outages that we plan in their area.

We appreciate and thank you for your ongoing patience as we carry out these repairs.

Please call if you have any questions, comments, or concerns at 402-873-3353 (24 hours a day, 365 days a year). You may also reach us through our website at: https://www.nebraskacityutilities.com and service@ncunebcity.com

Annual Water Quality Report

December 6, 2021

Quality on Tap:

This report is intended to provide you with important information about your drinking water and the efforts made to provide safe drinking water. For more information regarding this report, contact the Nebraska City Utilities at (402) 873-3353. If you would like to observe the decision-making processes that affect drinking water quality, please attend the regularly scheduled meeting of the Board of Public Works of Nebraska City, Nebraska.

Continue reading “Annual Water Quality Report” →

NEW PAYMENT SYSTEM

October 31, 2023

Dear Customers,

NCU has a new payment system. When Clicking on PAY MY BILL a new window will open and PSN will appear. Do not be alarmed this is our new system. If you have any questions or concerns, please contact our office at 402-873-3353

Phones Down

June 29, 2023

NCU Customers,

Due to the storm this Morning our phone lines are down

February 16, 2023

Dear Nebraska City Utilities Customer,

We have been made aware of an email that is going around. THIS IS NOT AN EMAIL WE HAVE SENT OUT. please do not respond to this email if you receive it.

Phone System Error ****UPDATED****

January 23, 2023

Nebraska City Utilities has been notified this is an issue that one of our phone carriers is experiencing. We ask for your patience as they are currently working with their partners to resolve the issues with customers calling in and our office staff not being able to hear the person on the other end of the line.

As soon as we know more, we will update this notice. Until then:

If you are calling with a cellphone from US CELLULAR or AT&T please call this number (402)713-0860

This number uses our second phone carrier.

We are sorry and apologize for any inconvenience and hope it is resolved soon. Thank You for your patience and understanding!!!

12/19/2022 PHONE SCAM

December 19, 2022

Nebraska City Utilities would like to notify our customers and the general public of yet another new phone scam that multiple customers have brought to our attention.

The scam involves someone contacting you by phone posing as your utility company (We know from some customers they have faked their caller ID), claiming a discount of $75.00 to our senior customers and asking for your bank account number and routing number. Please do not give this information out.

Our recommendation should you receive a call like this, no matter what the person sounds like or what the caller ID information says, that you hang up the phone and call us back (preferably during the business office’s hours of 8-4PM) and inquire directly with us.

When you do, please pass on as much information about the SCAM call as soon as you can so we can work to identify and eliminate the SCAM and its associated threat(s).

If you have any questions, please call our main number 24/7 at 402-873-3353, reach us by email at service@nebraskacityutilities.com, or reply using the “REPORT AN OUTAGE/PROBLEM” option on the located on our website’s main/home page in the right most column.