Public Power & Natural Gas Week

Nebraska City Utilities celebrated Public Power and Natural Gas Week October 4-8th, along with more than 2,000 other community-owned, not-for-profit electric and gas utilities that collectively provide electricity and natural gas to 49 million people.

“Public Power and Public Natural Gas week celebrates the reliable, affordable, electricity and natural gas Nebraska City Utilities provides to our community and surrounding area,” said Nebraska City Utilities general manager, Jeff Kohrs. “Public Power and Public Natural Gas puts customers first, and Public Power and Public Natural Gas week gives us the chance to emphasize the advantages of locally owned power and gas distribution to our customers,” said Kohrs.

Nebraska City Utilities is proud to have serviced Nebraska City and the surrounding area since 1941.

Nebraska City Utilities would like to thank our customers for coming into our office at 100 Central Avenue during the week of October 4th-8th to help us celebrate Public Power and Public Natural Gas week. We hope you enjoyed the refreshments, literature, and were able to get signed up for a chance to win a Carbon Monoxide Detector or LED Light Bulbs. If you didn’t get a chance to register stop in during the month of October and do so. The drawing will be held on Friday, November 5 and the winner will be notified by phone, need not be present to win.

Today Nebraska City Utilities has 71 employees, 3 power plants, 4 main substations, 4 border stations, approximately 375 miles of electric lines, 147 miles of gas mains, and 85 miles of gas service lines including 55 miles of transmission mains.

Thank you for your support as we continue to provide the best possible service at the lowest possible cost.

Customer-Owned Generation

The Nebraska Legislature has found that it is in the public interest to:

  • Encourage customer-owned renewable energy resources;
  • Stimulate the economic growth of this state;
  • Encourage diversification of the energy resources used in this state; and
  • Maintain low-cost, reliable electric service.

Pursuant to those findings and Nebraska Revised Statute §§70-2001 to 70-2005, the Nebraska City Utilities have enacted this policy regarding Cogeneration and Small Power Production.

You can see the detailed guidelines regarding cogeneration and small power production by clicking HERE.

To review and download an application for review of interconnection and parallel operation of a customer-generator facility click HERE.

2022 Net Metering Annual Report

How To Read Your Bill

  1. Account Number
  2. Date the bill was mailed
  3. Bill notes (ex. Paid by bank, Budget, Past Due Balance, etc…)
  4. Amount due if paid by due date
  5. Payment due date
  6. Amount due if paid after due date
  7. Summary of service history up to 13 months w/ a temperature line for our service area
  8. Utility description name and meter number/s
  9. Service period – the time period for which this bill was calculated.
  10. Number of days and usage total by service
  11. Charge by service
  12. Service Address and Amount due for the service address
  13. Messages and announcements

Your account number and any meter number will be needed to register to use our new customer log-in

Energy Assistance Agencies

If you are needing assistance with paying your utility bill, you may contact the following Energy Assistance Agencies. They may be able to help you.

Dept. Health & Human Services – Contact person Liheap 1-800-383-4278

Otoe County General Assistance & Veterans Svc. 402-873-9540

Southeast Nebraska Comm. Action – SENCA 402-297-7398

Catholic Social Service in Auburn 402-327-6242

For additional information on assistance click on the link below:

https://www.nebraskacityutilities.com/wp-content/uploads/2021/08/Eviction-Prevention-Emergency-Rental-Assistance-and-FHA-Mortgage-Relief.pdf

Disconnect Procedural Policy

Pursuant to Chapter 70 Article 16 of Nebraska Revised Statutes

1. All bills are due and payable the day they are mailed from our business office.

2. Payment at net is allowed if paid by the due date shown on the bill. After that date the bill is delinquent and payable at the gross amount.

3. A reminder notice will be given by mail after the due date.

4. If the past due amount is not paid within six (6) days of the date of the reminder notice a disconnect notice will be sent by first class mail. Subscriber will be given seven (7) business days to pay the bill or arrange for an installment payment plan. The notice will contain the following information:

a. The reason for proposed disconnection.

b. A statement of intention to disconnect unless payment has been made by date shown on the disconnect notice.

5. In case of inquiry or complaint in regards to disconnect notice, the following applies:

a. Contact the Office Manager, Assistant Office Manager or other designated staff at 100 Central Avenue, Nebraska City, Nebraska, phone number (402) 873-3353 during normal business hours of 8:00 AM to 5:00 PM, Monday through Friday excluding holidays. After hours arrangements may be left as a voice message provided a phone number is also included for utility staff to return the call.

b. A subscriber shall have the right to request a conference, regarding a dispute over the disconnection, prior to the disconnect date.

c. No disconnect shall be made prior to the requested conference being held.

d. Upon such written request for a conference being given to the designated utility employee, he/she shall set the time and date within fourteen (14) days of the date of the request. The utility shall notify the subscriber in writing of the time and date. This conference shall be informal and not governed by the Nebraska Rules of Evidence. Failure by the subscriber to attend such conference shall relieve the utility of any further action prior to the disconnection of service. The subscriber may, prior to the scheduled conference, give good and sufficient reason that they will be unable to attend the conference at the appointed time and date. The utility shall make a reasonable effort to reschedule the conference.

e. Based solely on the evidence presented, the employee of this utility shall make and render such decision as he/she shall deem fit. Disconnection of the service shall be the last resort after all other remedies are exhausted.

f. Any decision made as a result of the conference may be appealed to the Office Manager of the Nebraska City Utilities. The procedure of such appeal is on file in this office and upon request will be given to the subscriber.

g. At such appeal hearing you may be represented by legal counsel or other spokesperson. Files and records pertaining to this dispute may be examined and copied at least three (3) or more days before the scheduled hearing. Witnesses may present evidence. Other witnesses may be cross-examined and confronted. A record of the proceedings may be made at the subscriber’s expense.

h. When an appeal has been filed, this office shall set and notify the subscriber of the time and place. This appeal shall follow the set procedures.

i. The disconnect may be postponed by filing with our office, within five (5) days after receipt of the disconnect notice, a duly licensed physician’s, physician’s assistant’s or an advanced practice registered nurse’s certificate certifying someone in the household has an existing illness or handicap that would suffer an immediate and serious health hazard if the disconnect is made. A thirty (30) day postponement will be granted, one time only, from the date of filing that certificate.

j. THERE WILL BE A SERVICE CHARGE OF $35.00 WITHIN THE CITY LIMITS OF NEBRASKA CITY, NEBRASKA, AND $45.00 OUTSIDE THE CITY LIMITS OF NEBRASKA CITY, NEBRASKA, PLUS PAYMENT IN FULL OR OTHER ARRANGEMENTS MADE AFTER ANY DISCONNECT OR SERVICE TRIP MADE BECAUSE OF A DELINQUENT BILL. AFTER NORMAL BUSINESS HOURS, THE SERVICE CHARGE WILL BE $45.00 WITHIN THE CITY LIMITS OF NEBRASKA CITY, NEBRASKA, AND $65.00 OUTSIDE THE CITY LIMITS OF NEBRASKA CITY, NEBRASKA. FULL PAYMENT MUST BE MADE BY CASH OR MONEY ORDER BEFORE SERVICE WILL BE RECONNECTED AFTER NORMAL BUSINESS HOURS.

k. Interruptions or disconnections made necessary for repairs, maintenance, health and safety reasons do not apply to this act.

6. Any subscriber who has previously been identified as a welfare recipient to the Nebraska Department of Health and Human Services shall receive such disconnect notice by Certified Mail and notice of such proposed termination shall be given to the Nebraska Department of Health and Human Services.

a. Domestic subscribers who are welfare recipients or other subscribers may qualify for assistance in payment of their utility bill and should contact the Department of Health and Human Services in that regard.

7. Domestic subscribers may arrange with the utility for an installment payment plan.

a. If an installment payment plan has been agreed upon, failure to comply with this payment plan may result in immediate disconnection of service.

8. DEPOSITS WILL BE REQUIRED IF SERVICE IS DISCONNECTED OR IF A SERVICE TRIP IS MADE BECAUSE OF A DELINQUENT BILLING WITH NEBRASKA CITY UTILITES. THE AMOUNT OF THIS DEPOSIT WILL BE TWO TIMES THE HIGHEST MONTHLY BILLING AMOUNT IN THE CUSTOMER’S PRIOR TWELVE (12) MONTHS BILLING HISTORY.

Residential Gas Survey

Residential Gas Survey

  • This questionnaire is a requirement by the Office of Pipeline Safety. Last month you received a letter regarding excavating practices near or around natural gas pipelines. The information you return is vital to us and will not be shared. Please take a moment to fill out the questionnaire that was provided to you with a pre-paid postage envelope or continue filling out this survey. Thank you for your time.

  • MM slash DD slash YYYY

Planting Trees Makes A Difference And Impacts Us All

For the past several years we have partnered with the Arbor Day Foundation to offer Energy Saving Trees to our customers. Since 2013 customers have planted 598 trees. The projected impact of planting these trees benefits us all.

Thank you to all the customers who have participated in this program. We look forward to continuing this partnership with the Arbor Day Foundation thru the years to come.

If you missed getting your free trees thru this years spring program, you can still participate in our tree rebate program. Planting the right tree in the right place can save you energy and you can be reimbursed half the cost of one“Energy Saving Tree”. (up to $100)

Level Payment Plan Overview

The level payment plan is a way for Nebraska City Utilities’ (NCU) customers to pay the same amount each month regardless of the current billing for the individual customer. This plan allows the customer to budget the same amount each month for utilities for a twelve (12) month period. NCU will use the previous twelve (12) month’s billing information and use that total divided by twelve (12) to determine the monthly level payment amount for the next year. See below for guidelines to participate in this program. If you are interested in the level payment plan please contact our business office at (402) 873-3353 or use our online form to have an application sent to you.

Level Payment Plan Guidelines

  1. Customer needs to be current.
  2. Take yearly estimate divide by 12. Roll credit or balance owing into calculation. No refunds or requirement to pay off balance if deficit occurs from low estimate.
  3. No late charges, No interest paid.
  4. Customer needs a 12-month history in existing residence.
  5. Customer may be late once in a 12 month level pay year. Payment must be paid by the final notice date or the customer will be dropped from plan.
  6. Available to residential customers only.
  7. New program year begins in May.
  8. Option to adjust monthly payment amount if price changes dramatically.

Example of budget calculation

Amount Billed
May-00 – $98.99
Jun-00 – $108.03
Jul-00 – $112.22
Aug-00 – $137.27
Sep-00 – $143.59
Oct-00 – $109.83
Nov-00 – $102.31
Dec-00 – $176.90
Jan-01 – $200.57
Feb-01 – $169.06
Mar-01 – $153.80
Apr-01 – $113.53
Total = $1626.10
Divide by 12
Monthly Level Pay = $136.00