Information Archives
Natural Gas Pipelines In Your Community
Your safety and knowledge regarding Natural Gas are important to us. Please take a moment to read the following information about Natural Gas Awareness and Safety.
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Planting Trees Makes A Difference And Impacts Us All
For the past several years we have partnered with the Arbor Day Foundation to offer Energy Saving Trees to our customers. Since 2013 customers have planted 598 trees. The projected impact of planting these trees benefits us all.
Thank you to all the customers who have participated in this program. We look forward to continuing this partnership with the Arbor Day Foundation thru the years to come.
If you missed getting your free trees thru this years spring program, you can still participate in our tree rebate program. Planting the right tree in the right place can save you energy and you can be reimbursed half the cost of one“Energy Saving Tree”. (up to $100)
Level Payment Plan Overview
The level payment plan is a way for Nebraska City Utilities’ (NCU) customers to pay the same amount each month regardless of the current billing for the individual customer. This plan allows the customer to budget the same amount each month for utilities for a twelve (12) month period. NCU will use the previous twelve (12) month’s billing information and use that total divided by twelve (12) to determine the monthly level payment amount for the next year. See below for guidelines to participate in this program. If you are interested in the level payment plan please contact our business office at (402) 873-3353 or use our online form to have an application sent to you.
Level Payment Plan Guidelines
- Customer needs to be current.
- Take yearly estimate divide by 12. Roll credit or balance owing into calculation. No refunds or requirement to pay off balance if deficit occurs from low estimate.
- No late charges, No interest paid.
- Customer needs a 12-month history in existing residence.
- Customer may be late once in a 12 month level pay year. Payment must be paid by the final notice date or the customer will be dropped from plan.
- Available to residential customers only.
- New program year begins in May.
- Option to adjust monthly payment amount if price changes dramatically.
Example of budget calculation
Amount Billed
May-00 – $98.99
Jun-00 – $108.03
Jul-00 – $112.22
Aug-00 – $137.27
Sep-00 – $143.59
Oct-00 – $109.83
Nov-00 – $102.31
Dec-00 – $176.90
Jan-01 – $200.57
Feb-01 – $169.06
Mar-01 – $153.80
Apr-01 – $113.53
Total = $1626.10
Divide by 12
Monthly Level Pay = $136.00
To Flush or Not To Flush
We would like to remind all of our customers that flushing anything other than toilet paper into the sanitary sewer system could pose problems in the sewer mains, lift stations and the wastewater treatment plant. In addition, individual households and businesses may experience sewer back ups due to blockages cased by flushing inappropriate materials. Materials that not appropriate to flush include but are not limited to: paper towels, napkins, “flushable wipes or towels”, any type of cloth material or feminine hygiene products. These types of materials should be disposed of in the trash not in the toilet.
Please follow these guidelines. Repairs to equipment and clearing of blockages is expensive and time consuming and my pose health issues if a backup of sewage occurs.
Addressing COVID 19 Concerns with Caution
Update as of 3/30/2020
While our lobby may be closed we are still here working to provide you the best possible service at the lowest possible cost. If you are in need to talk to someone about making payment arrangements please call our business office Mon – Fri between the hours of 8 am and 5 pm. If you need further assistance DHHS has asked us to remind our customers that due to the impact of COVID-19, they are anticipating a possible increase in the number of households experiencing a crisis situation. They are utilizing specific guide lines to determine additional assistance for eligible households. If you are in need of this assistance please contact DHHS at ACCESSNebraska.ne.gov or call them in Omaha @ 402-595-1258 or Lincoln @ 402-323-3900.
Update as of 3/17/2020
In the effort to be proactive and to protect our staff and to keep the utilities up and running we are switching our lobby and warehouse to staff only permitted. Customer payments can be left in our drop box, made on line or by automated phone system. Payments may also be made at American National Bank, Premier Bank and Arbor Bank drive thru windows.
Update as of 3/12/20220
At Nebraska City Utilities, the health and well-being of our customers, associates, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the corona virus (COVID-19) and are committed to being responsive to the needs of our customers and associates as the situation evolves.
Continue reading “Addressing COVID 19 Concerns with Caution”National Public Power & Public Gas Week
SIX TIPS TO SAVE ON YOUR UTILITY BILLS
Nebraska City Utilities is celebrating Public Power Week (#PublicPowerWeek) and Public Natural Gas Week Oct. 5-9, along with the American Public Power Association and more than 2,000 other community-owned, not-for-profit electric utilities that collectively provide electricity to 49 million Americans. To mark this week, Nebraska City Utilities offers a few tips
A Few Facts About Public Natural Gas
There are approximately 1,000 public natural gas systems serving more than 5 million customers. These public natural gas utilities are not-for-profit retail distribution entities that are owned by and accountable to the citizens they serve. They include municipal gas distribution systems, public utility districts, county districts, and other public agencies that have natural gas distribution facilities.
Your public natural gas utility is good for the community for many reasons including:
- Local Control:Having a public natural gas system gives a community local control over how gas is provided to homes and businesses. Decisions are made through citizen participation instead of being made in a distant city by people who do not understand local issues and who are primarily focused on profits instead of service.
- Competitive Costs:In order to offer fair and competitive rates, public natural gas systems operate as a not-for-profit entity. Public natural gas systems do not face pressure to pay dividends to stockholders.
- Economic Benefits: As a public natural gas system, we play a valuable role in helping communities broaden its tax base, and in turn improve the local economy and increase jobs. Public natural gas systems ensure that local dollars stay at home.
- Customer Service:As a not-for-profit entity, we focus on service, rather than profits. Public natural gas systems are an integral part of a community. We maintain a close relationship with our customers, and as a result, we are successful in meeting our customers’ needs.
Thank you for supporting Nebraska City Utilities. We look forward to continuing to bring safe, reliable natural gas into your homes and businesses. We also hope you join us in supporting natural gas as a premier energy source for our country. As the cleanest burning fossil fuel, natural gas can help us achieve energy security and build a more competitive economy.
Bennet Outage Update
The outage from Friday night (Jan 10, 2020) in the Bennet area was a short notice scheduled outage. We apologize for the inconvenience but are thankful for a customer’s call that had us looking into a concern that led us in finding the fuse protection equipment was failing. In order for our crews to safely replace it the power outage to be scheduled. It was necessary to allow our crews to replace the fuse protection equipment right away to prevent a future unscheduled long-term outage and additional damages.
Crews were able to replace the equipment and restore the power in less than 30 minutes. We are continually working to improve the stability of the power source in this area and appreciate your patience as we strive to provide the best possible service at the lowest possible cost.
While some power outages are unexpected due to accidents, animals, lightning and trees some are due to equipment for maintenance, failure and/or the need to add addition equipment.
We are consistently working to improve the power source by updating and replacing equipment as well as adding varmint guards and pole wraps to deter animals from climbing the poles and causing unexpected outages. Along with adding lightning arresters and conductor guards, we have completed extensive tree trimming from the West side of the Sub Station in Syracuse (which provides the power to Unadilla, Palmyra, Douglas, Bennet and all of the Rural customers along the way.
We welcome customer calls or messages at any time to report outages, submit concerns, ask questions, or to simply gain further understanding. We are not always able to answer the question right away but we strive to respond in a timely manner with the best possible accurate information. You can reach us at service@ncunebcity.com or call our business office at 402-873-3353.
