Information Archives

Customer-Owned Generation

The Nebraska Legislature has found that it is in the public interest to:

  • Encourage customer-owned renewable energy resources;
  • Stimulate the economic growth of this state;
  • Encourage diversification of the energy resources used in this state; and
  • Maintain low-cost, reliable electric service.

Pursuant to those findings and Nebraska Revised Statute §§70-2001 to 70-2005, the Nebraska City Utilities have enacted this policy regarding Cogeneration and Small Power Production.

You can see the detailed guidelines regarding cogeneration and small power production by clicking HERE.

To review and download an application for review of interconnection and parallel operation of a customer-generator facility click HERE.

2025 Net Metering Annual Report

2023 Net Metering Annual Report

2022 Net Metering Annual Report

New Phone SCAM

Phone SCAM Image

Nebraska City Utilities would like to notify our customers and the general public of yet another new phone scam that multiple customers have brought to our attention.

The scam involves someone contacting you by phone posing as your utility company (We know from some customers they have faked their caller ID), claiming you have missed a payment and owe money that must be paid within a short amount of time or be disconnected. (we have been told they have been saying you have 30 minutes to make a payment).

Our recommendation should you receive a call like this, no matter what the person sounds like or what the caller ID information says, that you hang up the phone and call us back (preferably during the business office’s hours of 8-4PM) and inquire directly with us.

When you do, please pass on as much information about the SCAM call as soon as you can so we can work to identify and eliminate the SCAM and its associated threat(s).

If you have any questions please call our main number 24/7 at 402-873-3353, reach us by email at service@nebraskacityutilities.com, or reply using the “REPORT AN OUTAGE/PROBLEM” option on the located on our website’s main/home page in the right most column.

Notice to Customers Using Online Services

There has recently been some confusion about how to properly use our online services to conduct business with Nebraska City Utilities. Our billing (Accounting) system and the online bill pay systems are separate systems.

To check your balance, see statements and payment history you should click the “View and Pay My Bill” Link circled in green in the graphic/picture above. You will need to create a user account to access this feature.

To make a payment you should use the “One Time Payment” Link circled in orange in the graphic/picture above. You just need to enter basic information to access the correct account and it will show limited information to verify you have the correct account. The balance due is what should be paid for the current billing period.

If you have any questions, comments, or concerns please contact us at 402-873-3353 or via the contact us form on this website.

12/19/2022 PHONE SCAM

Nebraska City Utilities would like to notify our customers and the general public of yet another new phone scam that multiple customers have brought to our attention.

The scam involves someone contacting you by phone posing as your utility company (We know from some customers they have faked their caller ID), claiming a discount of $75.00 to our senior customers and asking for your bank account number and routing number. Please do not give this information out.

Our recommendation should you receive a call like this, no matter what the person sounds like or what the caller ID information says, that you hang up the phone and call us back (preferably during the business office’s hours of 8-4PM) and inquire directly with us.

When you do, please pass on as much information about the SCAM call as soon as you can so we can work to identify and eliminate the SCAM and its associated threat(s).

If you have any questions, please call our main number 24/7 at 402-873-3353, reach us by email at service@nebraskacityutilities.com, or reply using the “REPORT AN OUTAGE/PROBLEM” option on the located on our website’s main/home page in the right most column.

Phone System Error ****UPDATED****

Nebraska City Utilities has been notified this is an issue that one of our phone carriers is experiencing. We ask for your patience as they are currently working with their partners to resolve the issues with customers calling in and our office staff not being able to hear the person on the other end of the line.

As soon as we know more, we will update this notice. Until then:

If you are calling with a cellphone from US CELLULAR or AT&T please call this number (402)713-0860

This number uses our second phone carrier.

We are sorry and apologize for any inconvenience and hope it is resolved soon. Thank You for your patience and understanding!!!

Weather Repair Outages

We are aware of much of the damage to the Nebraska City Utilities’ electrical system caused by the record breaking storm activity that happened yesterday afternoon.

We performed many temporary repairs to ensure that we could get power to as many customers as possible yesterday evening.

Currently, we are in the process of making the needed permanent repairs. During which some of our customers will experience some limited power outages which are necessary so we can safely perform this repair work. We will do our best to notify affected customers of any outages that we plan in their area.

We appreciate and thank you for your ongoing patience as we carry out these repairs.

Please call if you have any questions, comments, or concerns at 402-873-3353 (24 hours a day, 365 days a year). You may also reach us through our website at: https://www.nebraskacityutilities.com and service@ncunebcity.com

Public Power & Natural Gas Week

Nebraska City Utilities celebrated Public Power and Natural Gas Week October 4-8th, along with more than 2,000 other community-owned, not-for-profit electric and gas utilities that collectively provide electricity and natural gas to 49 million people.

“Public Power and Public Natural Gas week celebrates the reliable, affordable, electricity and natural gas Nebraska City Utilities provides to our community and surrounding area,” said Nebraska City Utilities general manager, Jeff Kohrs. “Public Power and Public Natural Gas puts customers first, and Public Power and Public Natural Gas week gives us the chance to emphasize the advantages of locally owned power and gas distribution to our customers,” said Kohrs.

Nebraska City Utilities is proud to have serviced Nebraska City and the surrounding area since 1941.

Nebraska City Utilities would like to thank our customers for coming into our office at 100 Central Avenue during the week of October 4th-8th to help us celebrate Public Power and Public Natural Gas week. We hope you enjoyed the refreshments, literature, and were able to get signed up for a chance to win a Carbon Monoxide Detector or LED Light Bulbs. If you didn’t get a chance to register stop in during the month of October and do so. The drawing will be held on Friday, November 5 and the winner will be notified by phone, need not be present to win.

Today Nebraska City Utilities has 71 employees, 3 power plants, 4 main substations, 4 border stations, approximately 375 miles of electric lines, 147 miles of gas mains, and 85 miles of gas service lines including 55 miles of transmission mains.

Thank you for your support as we continue to provide the best possible service at the lowest possible cost.

FREE TREES FOR 2025

Wow trees are going fast this year! We have an update on inventory. Tulip tree has been replaced with Swamp White Oak

This tree would make a beautiful addition to your yard, hurry and get one just in time for Arbor Day

Reserve your free tree today at

 www.arborday.org/necityutilities

How To Read Your Bill

  1. Account Number
  2. Date the bill was mailed
  3. Bill notes (ex. Paid by bank, Budget, Past Due Balance, etc…)
  4. Amount due if paid by due date
  5. Payment due date
  6. Amount due if paid after due date
  7. Summary of service history up to 13 months w/ a temperature line for our service area
  8. Utility description name and meter number/s
  9. Service period – the time period for which this bill was calculated.
  10. Number of days and usage total by service
  11. Charge by service
  12. Service Address and Amount due for the service address
  13. Messages and announcements

Your account number and any meter number will be needed to register to use our new customer log-in

Energy Assistance Agencies

If you are needing assistance with paying your utility bill, you may contact the following Energy Assistance Agencies. They may be able to help you.

Dept. Health & Human Services – Contact person Liheap 1-800-383-4278

Nebraska City Ministerial Assoc MON-THURS 402-874-1513

Otoe County General Assistance & Veterans Svc. 402-873-9540

Central Navigation/Partners for Otoe co. /Children 402-969-0319

Southeast Nebraska Comm. Action – SENCA 402-297-7398 or 402-862-2411

LANCASTER Community Action- BENNET 402-471-4524

UNITED WAY OF MIDLANDS 211 or 402-372-8232

Catholic Social Service in Nebraska City -HOPE/Mondays 402-817-2753

Catholic Social Service in Auburn/Food Pantry -April 402-327-6242

Emergency Rental Assistance ERA- visit: NebraskaRentHelp.org or 1-844-429-6575

For additional information on assistance click on the link below:

https://www.nebraskacityutilities.com/wp-content/uploads/2021/08/Eviction-Prevention-Emergency-Rental-Assistance-and-FHA-Mortgage-Relief.pdf